ITPOWERPAC® Help Desk for Lotus Notes

Sophisticated helpdesk solution.

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At a glance

Solving problems quickly while simultaneously improving service quality is a key ingredient for companies that value performance.

Designed to underpin the support function of any IT organization

Organization-wide visibility, control and management of IT incidents

Simple interface for tracking issues from their point of inception through to resolution

Create knowledge base entries to further enhance the performance of your IT support function

Honor Service Level Agreements (SLAs) defined to the system

Improve efficiency

Develop organizational insights to drive data-driven decision making.

Proactively service your organization

Get the maximum potential from every technician and every end user.

Gain vital feedback and statistics

Capture data to expose organizational strengths and weaknesses.

Sophisticated reporting

Project and chart the trends that matter to you.

Customize your training

Develop training from an understanding of issues come up time and time again.

Increase performance

Improve the efficiency and effectiveness of your organization's helpdesk function.

Enhance performance

Know when the peak call times are, and staff accordingly.

Client surveys

Get feedback from the people you service.

Increased user satisfaction

Identify and address helpdesk strengths and weaknesses.

Embrace technology

Use technology-driven capabilities to support your helpdesk.

Browser-based application

Clean and intuitive navigation and workflow.

Secure access

Restrict software access to specific authorized end users.

Sophisticated knowledge base

Search for problem solutions before end users get in touch.

Remote access to information

Remotely submit and check on tickets, and view outage service bulletins.
System requirements