ITPOWERPAC® Issue Tracker for J2EE provides collaborative and integrated tracking of software and IT change management and problem management issues while promoting improved time to resolution for critical components of your IT Service operations.
Whether originating from a Helpdesk ticket, a work request or a task, Issue Tracker not only tracks and manages the process and workflow, but relates all relevant data back to the source - keeping all users and technicians informed.
In today’s fast paced environment, IT professionals need to manage greater volumes of work in less time with fewer resources; and they can’t afford to sacrifice customer expectations.
Solving problems and getting back in the race quickly while simultaneously improving service quality is a key ingredient for companies that value performance.
To meet that challenge, UNICOM’s ITPOWERPAC® Issue Tracker for J2EE provides the tools you need to efficiently manage the process and flow of all critical IT responsibilities and tasks, increase user satisfaction, capture institutional knowledge, and efficiently solve problems.