UNICOM Systems :: ITPOWERPAC® Issue Tracker for J2EE


ITPOWERPAC® Issue Tracker for J2EE

Issue and Defect Tracking System

ITPowerPacIT.gifITPOWERPAC® Issue Tracker for J2EE provides collaborative and integrated tracking of software and IT change management and problem management issues while promoting improved time to resolution for critical components of your IT Service operations.

Whether originating from a Helpdesk ticket, a work request or a task, Issue Tracker not only tracks and manages the process and workflow, but relates all relevant data back to the source - keeping all users and technicians informed.

  • OVERVIEW
    OVERVIEW
    OVERVIEW
    OVERVIEW
    OVERVIEW
    OVERVIEW
  • FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
  • COMPONENTS
    COMPONENTS
    COMPONENTS
    COMPONENTS
    COMPONENTS
    COMPONENTS
  • REQUIREMENTS
    REQUIREMENTS
    REQUIREMENTS
    REQUIREMENTS
    REQUIREMENTS
    REQUIREMENTS

OVERVIEW

In today’s fast paced environment, IT professionals need to manage greater volumes of work in less time with fewer resources; and they can’t afford to sacrifice customer expectations.

Solving problems and getting back in the race quickly while simultaneously improving service quality is a key ingredient for companies that value performance.

To meet that challenge, UNICOM’s ITPOWERPAC® Issue Tracker for J2EE provides the tools you need to efficiently manage the process and flow of all critical IT responsibilities and tasks, increase user satisfaction, capture institutional knowledge, and efficiently solve problems.

FEATURES

General Features

  • Track defects in the various versions of a software product
  • Bug submissions automatically tracked from initial report through resolution
  • Multiple views by project
  • Status
  • Assignee
  • Priority
  • Change request management
  • Technote/fix list publication
  • Assignment and verification
  • Extensive routing and tracking
  • Escalation
  • Full user guide
  • Full email notification
  • QA testing
  • Service Bulletin generation

Extensive Reporting Capabilities

  • Real-time updating to most current information in the database
  • Reporting and statistical analysis by:
    • Project
    • Problem type
    • Developer
    • Priority
    • Severity
    • Month
    • Turnaround time
    • Date range
  • Managers report view by
    • Defects
    • Number resolved
    • Resolution percentage
    • Total time spent
    • Average time spent per bug
  • Ad-hoc reporting and queries
  • Report data can be charted, graphed and exported to a spreadsheet

Fully Web Enabled

  • Testers and developers can obtain current information and report software defects remotely by accessing Issue Tracker through the web.
  • Anyone with a browser and the appropriate access privileges can enter defects in the database, update items and view reports
  • Your people stay connected and informed

ITPOWERPAC COMPONENTS

  • Icon - Asset Management.png

    Asset
    Manager

    Optional component that gives you the tools to track and manage your hardware and software assets throughout their life cycle, while giving you critical information about all assets in your infrastructure.

  • Icon - Question Mark - Gray.png

    Help
    Desk

    Optional component that provides collaborative and integrated tracking of software and IT issues/incidents and promotes improved time to resolution for critical components of your IT Service operations.

  • Icon - Faqs - Gray.png

    Issue
    Tracker

    Optional component that provides comprehensive and sophisticated bug and defect tracking solution that offers project managers, developers and quality assurance teams continuous monitoring and assignment of defects, from initial report through to resolution, for various versions of projects or products.

REQUIREMENTS

  • J2EE Compliant Application Server
    IBM WebSphere, BEA WebLogic, Sun Application Server,
    JBoss, etc.
  • Operating System
    Windows
    Linux
    Unix
    OSX
    Sun Solaris 
    Midrange (System i | i5/OS)
    Mainframe (System z | z/OS)
  • RDBMS
    Any relational database that supports views and stored procedures (IBM DB2, Oracle, SQL Server 2000, MySQL Sysbase, PostGRE, Ingres, etc.)
  • Client
    Any standard web-browser (Intenet Explorer, Firefox, etc.)