ITPOWERPAC® for Lotus Notes

360° IT Service Management Solution

ITPowerPacFull_65.jpgIn today’s fast paced environment, IT professionals need to manage greater volumes of work in less time, with fewer resources and without sacrificing customer expectations. Solving problems quickly while simultaneously improving service quality is a key ingredient for companies that value performance.

To meet that challenge, UNICOM’s ITIL compliant, ITPOWERPAC® for Lotus Notes Service Management Suite provides the tools you need to efficiently manage the process and flow of all critical IT responsibilities and tasks, increase user satisfaction, capture institutional knowledge and efficiently solve problems.

ITPOWERPAC® for Lotus Notes is a 360° IT Service Management solution designed for any type of organization. ITPOWERPAC® for Lotus Notes fills the need for greater connectivity, integration and simplicity while increasing productivity and IT staff efficiency, providing enhanced scalability and superior performance.


  • OVERVIEW
    OVERVIEW
    OVERVIEW
    OVERVIEW
    OVERVIEW
    OVERVIEW
  • AT-A-GLANCE
    AT-A-GLANCE
    AT-A-GLANCE
    AT-A-GLANCE
    AT-A-GLANCE
    AT-A-GLANCE
  • FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
    FEATURES
  • COMPONENTS
    COMPONENTS
    COMPONENTS
    COMPONENTS
    COMPONENTS
    COMPONENTS
  • RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES
    RESOURCES
  • REQUIREMENTS
    REQUIREMENTS
    REQUIREMENTS
    REQUIREMENTS
    REQUIREMENTS
    REQUIREMENTS

OVERVIEW

ITPOWERPAC® for Lotus Notes streamlines workflow, improves the quality of the work and improves productivity. The advantages add up to greater overall efficiency and reduced costs.

ITPOWERPAC® for Lotus Notes is a 360° Service Management Suite that is designed to underpin organizational service and support activities, providing increased productivity and IT staff efficiency.

With an integrated Resource Manager and Intelligent Knowledgebase, ITPOWERPAC® for Lotus Notes can be configured to include optional components such as ITPOWERPAC® Help Desk for Lotus Notes, ITPOWERPAC® Issue Tracker for Lotus Notes, and ITPOWERPAC® Asset Manager for Lotus Notes to enable users to discover a complete and innovative approach to Service and Support management.

AT-A-GLANCE

  • Configurable, user-defined, portal and sub-portal access and executive views.
  • Fully enabled Helpdesk, Call Center/Service Center support with complete ticket escalation handling and resolution handling.
  • Company Asset /Inventory management with polling technology.
  • Issue/defect tracking, management and resolution.
  • IT Service Center workflow management.
  • Time and cost resource management.
  • Auto-resolution and Knowledge Management.
  • IT Work Request, Task and Requirements Management.
  • IT performance metrics and statistical tools.
  • Relational report generation.

FEATURES

Intuitive Navigation and Workflow to Increase IT Team Productivity

ITPOWERPAC® manages workflow the way you manage workflow. Regardless of what you’re trying to accomplish, all IT service tasks, work-requests, projects, issues, tickets and every other category of IT operations is maintained, related and integrated to give you a complete picture of the problem and solve it in the shortest time.

Configurable administrative features allow you to modify the text displayed, keywords allowed, notifications sent and even work-space layouts to match corporate standards.

Navigation is user-friendly and straight-forward; facilitating proper ticket handling and resolution. Prompts and required fields indicate “must-have” data that is deemed essential for your organization.  Calls for help can be prioritized, allowing mission-critical problems to get the urgent attention that they require without delay. Incident details can be automatically sent over to Technicians via email or pager.

Improve overall IT Service Quality

ITPOWERPAC® for Lotus Notes puts data to work and does more than track and manage, it collects actionable data to improve processes, procedures and provides a forum for IT education.

Through its sophisticated knowledge base, ITPowerPAC® for Lotus Notes captures institutional knowledge and reduces duplicate effort on repetitive issues. Solve a problem once and then automatically resolve similar issues with the click of a mouse. Technicians find the answers they need at their fingertips. Escalation is reduced, and call turnaround time decreases dramatically.

Client surveys allow you to get feedback from the people you service; identifying and addressing strengths and weaknesses to ultimately achieve increased user satisfaction.

Tracking and Measuring tools to Improve Team Performance

Your IT department is a repository of vital feedback and statistical data which indicate organizational strengths and weaknesses. When this information is properly filtered and understood, the result is increased efficiency and superior performance. ITPOWERPAC® for Lotus Notes has sophisticated reporting that allows you to project and chart the trends that matter. You can proactively service your organization and get the maximum potential from every technician - and every end user. Understand which issues come up time and time again; know when peak call times are experienced and staff accordingly.

RESOURCES

REQUIREMENTS

  • Operating System
    Windows
    Linux
    Sun Solaris
    Midrange (System i | i5/OS)
    Mainframe (System z | z/OS)
  • Domino
    IBM Lotus Domino 6.5 or later 
  • Client
    IBM Lotus Domino 6.5 or later. Any standard web-browser (Internet Explorer, Firefox, etc.)

ITPOWERPAC COMPONENTS

  • Icon - Asset Management.png

    Asset
    Manager

    Optional component that gives you the tools to track and manage your hardware and software assets throughout their life cycle, while giving you critical information about all assets in your infrastructure.

  • Icon - Question Mark - Gray.png

    Help
    Desk

    Optional component that provides collaborative and integrated tracking of software and IT issues/incidents and promotes improved time to resolution for critical components of your IT Service operations.

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    Issue
    Tracker

    Optional component that provides comprehensive and sophisticated bug and defect tracking solution that offers project managers, developers and quality assurance teams continuous monitoring and assignment of defects, from initial report through to resolution, for various versions of projects or products.

  • Icon - Applications - Gray.png

    Project
    Manager

    Consolidates knowledge and uses it to coordinate the interactions of multiple projects through the critical phases of all project initiatives: Initiation, Project Planning, Execution, Management & Metrics and Analysis.

  • Icon - Business.png

    Sales
    Manager

    Allows Sales Professionals to control the complete sales cycle from initial lead capture to final close. Sales Manager has the tools you need to grow revenues quickly, predictably and profitably by focusing on the right deals at the right time.