Interviewer - Web (component available as a SaaS solution)
Conduct web interviews quickly and efficiently
UNICOM Intelligence Interviewer - Web provides a complete set of tools for conducting low-cost web surveys quickly and efficiently. With this versatile software, you can capture the attention of potential respondents and provide the options they prefer to ensure that they complete your survey accurately.
UNICOM Intelligence Interviewer - Web, has features to help you:
Simplify the survey process
- Create secure logins and passwords for participants to use, or for greater ease, embed them into the survey URL
- Conduct surveys in participants’ preferred language without having to create a new survey for each language
- Reuse information from CRM and marketing databases to minimize the burden on respondents
- Specify a participant list, or build one as you go
- Enable participants to stop and restart a survey without having to start over
- Send a customized email to invite participants, remind them or to thank them for providing feedback
Manage survey projects from start to finish
- Administer security and control projects and research tools so that users have access only to the tools and projects they need or should have
- Preview results and survey status, and download data in a variety of formats at any stage of data collection
- Handle survey changes during data collection without affecting the data
- Use sophisticated survey management tools such as quota and participant management rules
- Easily include all question types with UNICOM Intelligence authoring tools
Create visually appealing and compelling questionnaires
- Use a variety of built-in templates or create your own to comply with corporate standards
- Incorporate Flash, movies, audio, customer controls (e.g., calendars and sliders) and Ajax controls to create dynamic and interactive surveys that respondents will want to complete
- Conduct all types of surveys, including customer satisfaction, employee opinion, product testing, clinical trials and many more
Experience power and flexibility at every stage of the survey cycle
- Get the scalability, security and fault tolerance to suit any business environment
- Integrate UNICOM Intelligence Interviewer - Web with your existing infrastructure
- Use UNICOM Intelligence Interviewer - Web with an UNICOM Intelligence Authoring tool or with UNICOM Intelligence Professional for even greater value
Interviewer - Phone (component available as a SaaS solution)
Get deep insights and broad representation from telephone interviews.
UNICOM Intelligence Interviewer - Phone makes it easy to conduct high-quality, cost-effective global research. It is designed to increase the productivity of actual or virtual call centers, helping to reduce the costs of phone surveys while boosting response rates and increasing scale.
UNICOM Intelligence Interviewer - Phone, includes these features:
Multi‑modal interviewing
- Allow respondents to start a survey on the phone and complete it later online to maximize respondent rates and save time
- Give respondents flexibility to choose their preferred method of contact – phone, the web, or face to face on paper or tablet PCs
- Manage all survey projects and data in one centralized environment – regardless of the mode
Survey and interview management
- Field and manage surveys from one location or from globally dispersed sites
- Control sample management and quota setting with powerful tools that can be customized to suit operational and project requirements
- View and manage quota targets in real time, through a web browser
- Assign activities, projects and records to supervisors, survey builders, interviewers, analysts and other users of the system, and co-ordinate their efforts to ensure efficiency
- Design questionnaires that include instructions and cues that are easy for interviewers to follow to deliver accurate survey results
- Get respondent phone numbers in seconds rather than minutes, increasing productivity
Oversight and performance management
- Monitor and record interviews to ensure quality transactions and create an audit trail to assist in staff training and management quality audits
- Create customized reports of statistics about interviewers’ performance and sample quality
- Use analytical management report templates to provide an overview across all projects or at the detailed individual project level
Customizable, scalable and secure installation
- An open architecture enables you to customize features to meet different standards and protocols—for example, to control how many times a telephone number should be called, or the call-again delay for busy calls
- Make changes in real time without bringing operations to a halt to modify interview scripts or dialing parameters
- Implement in a clustered server environment that provides enhanced security, scalability, load-balancing and fault-tolerance
- Choose from flexible configuration options ranging from a physical call center to a highly decentralized global operation
Analysis and reporting
- View frequency and crosstab statistics, summary tables, lists of verbatim responses and percentages in real time through a web browser
- Develop more complex reports using UNICOM Intelligence Reporter
Predictive dialing
- Integrate with third-party predictive and group dialers from Marketing Systems Group PRO-T-S, Sytel, and InVADE
- Auto-detect call outcomes, minimizing the time lost to unsuccessful calls
- Program the responses to each possible call outcome according to campaign-specific or global rules
- Ensure compliance with industry standards, professional codes and legal requirements
- Hand off respondents to an integrated voice response (IVR) system
Interviewer - Offline
A modern approach to conducting in-person survey interviews
UNICOM Intelligence Interviewer - Offline lets you augment your online or phone-based research with face-to-face interviews. It helps you conduct in-person interviews through mobile devices such as laptops and tablets, and then captures and centrally manages the results with or without an Internet connection.
UNICOM Intelligence Interviewer - Offline, includes capabilities to help you:
Take your survey to the participant
- Conduct engaging, visually-rich surveys on the go
- Allow participants to stop and restart a survey, without having to repeat the questions
- Track your participants’ responses with a customized view of their most relevant details
Gain new flexibility and ease of use
- Choose among a visually rich graphical interface, a cleaner interface suited for phone surveys or a simple data entry interface, depending on project needs
- Enable interviewers to focus on the interview itself, while UNICOM Intelligence Remote Admin manages project and data synchronization
Make better use of your interviewers' time and skills
- Ensure that interviewers and project managers receive the latest survey data without relying on email or manual file transfers
- Synchronize data automatically and unobtrusively whenever an Internet connection is available
- When a connection is not available or intermittent, data is stored on the desktop for safe transfer later
- Rely on UNICOM Intelligence Interviewer - Server Admin to keep your projects and your data secure
Interviewer - Paper
Produce appealing paper surveys easily every time
UNICOM Intelligence Interviewer - Paper is a comprehensive solution for formatting paper questionnaires for scanning and keyboard data entry. It enables you to quickly create, format and edit professional-looking paper questionnaires within Microsoft® Word. Create designs for both keyboard-based data entry systems and scanning-based systems, and use them across multiple projects with minimal editing.
With UNICOM Intelligence Interviewer - Paper you can:
Customize survey look and layout
- Design a consistent theme and layout for a single questionnaire, or all of your questionnaires
- Create question and document templates and make them available to all survey creators
- Present various types of questions in several different ways
- Use standard formatting for numbers, text, categorical and matrix questions
- Automatically include standard interview instructions, including instructions in the right language
Save time and increase accuracy
- Prepare surveys for scanning with just a few mouse clicks, keeping the survey validation intact
- Automate the identification and setup of all respondent input areas of your survey questionnaire, such as tick boxes, letters, and numbers for optical mark reading (OMR) or optical character recognition (OCR)
- Ensure proper validation of each response with the appropriate question and question type automatically
- Work seamlessly with the popular ReadSoft® DOCUMENTS for FORMS scanning and document management solution
Provide flexible response options
- Offer respondents the choice of completing a survey by phone or online
- Use UNICOM Intelligence Interviewer - Paper with other interviewing products such as UNICOM Intelligence Interviewer - Phone and UNICOM Intelligence Interviewer - Web
Deliver timely results
- Make scanned data available for analysis and reporting through UNICOM Intelligence Reporter
Data Entry
A modern approach to entering survey data
UNICOM Intelligence Data Entry helps you create surveys and capture survey responses accurately and efficiently. It combines the capabilities of two products, UNICOM Intelligence Author and UNICOM Intelligence Interviewer, to minimize errors and improve the productivity of survey research.
UNICOM Intelligence Data Entry includes capabilities to help you:
Improve the accuracy and efficiency of survey research
- Capture data quickly and accurately so you can start analysis sooner and find insights faster
- Improve researchers’ productivity while safeguarding information quality
- Minimize the risk of errors that can skew results
- Simplify survey creation and the capture of survey responses
Create surveys with UNICOM Intelligence Author
- Create compelling, visually appealing surveys that participants will want to complete
- Include survey logic that makes data capture operations quicker, easier and more accurate
- Create customized libraries of questions or whole questionnaires that can be shared across organizations to ensure consistency and to reduce duplication of work
- Use single and multiple response questions, as well as matrices and grids
- Preview and test surveys before they are launched
Capture responses with UNICOM Intelligence Interviewer
- Enter data quickly and accurately with a configurable, keyboard-driven data entry interface
- Batch surveys to enable many operators to key data for a single project, or to speed data entry for large projects
- Present surveys to respondents in the field using multimedia and graphics to capture data electronically – even where Internet access is not available
- Gain visibility into data entry through validation verification, including double keying
- Save data ready for analysis as an UNICOM Intelligence Data File
Professional
An integrated development environment for scripting automated survey processes
UNICOM Intelligence Professional is a complete set of tools that supports the building of automated survey research processes. It includes an integrated development environment (IDE) that enables you to create, edit, run and debug UNICOM Intelligence scripts. In addition, UNICOM Intelligence Professional also allows you to create scripts that perform various data management tasks.
UNICOM Intelligence Professional has features to help you:
Use advanced functionality to create effective surveys
When used in combination with UNICOM Intelligence Author you can:
- Gain advanced survey creation capabilities for sophisticated projects
- Build surveys with complex logic and routings that deliver superior results
- Work collaboratively and efficiently across the enterprise
Streamline your reporting process to share your insights more efficiently
When used in combination with UNICOM Intelligence Reporter you can:
- Perform sophisticated data management using scripting in a professional development environment
- Automate, schedule and standardize your reporting routines to streamline report creation