Seeing the bigger picture: iET Solutions certifies iET® ITSM for HR-, customer-, facility- and marketing service management

New accreditation from SERVIEW CERTIFIEDTOOL confirms the business value of iET® ITSM beyond IT service management.


ASCHHEIM, GERMANY, September 27, 2017 – iET Solutions, a provider of software solutions for service management and software asset management, has been awarded SERVIEW CERTIFIEDTOOL accreditation by the independent consulting company SERVIEW GmbH for four new solution areas. This latest certification recognizes the value that iET® ITSM delivers beyond the IT department by managing key processes within human resources, customer service, facility and marketing.

iET® ITSM had already received the SERVIEW CERTIFIEDTOOL award for the ITIL® phases within the service lifecycle: service strategy, service design, service transition, service operations and continual service improvement. With this additional certification, iET Solutions extends its solution offering to encompass a wide range of additional processes in the following business areas:

  • HR service management (14 processes)
  • customer service management (16 processes)
  • facility service management (17 processes)
  • marketing service management (14 processes)

Michael Kresse, owner & CEO of SERVIEW GmbH, explains: "Our SERVIEW CERTIFIEDTOOL seal of approval is really helpful for companies that are looking for a software solution. They know that it cannot simply be purchased by software vendors. Only software that passes through our comprehensive assessment program successfully and meets hundreds of selection criteria – as well as passing an additional live test – will receive the award. We congratulate iET Solutions; the company was put to the test and passed with flying colors."

Tobias Müller, Product Manager at iET Solutions, adds: "We are very proud of this award. It acknowledges the strength of our product development approach, which is to apply ITIL® best practices not only to IT but also to other important business processes. This high level of standardization in our ITIL®-aligned software solution iET® ITSM allows service management processes to be implemented optimally in any company."


Media Contact:
Shulangani Buchholz, iET Solutions GmbH, +49 89 74 85 89 0

Uday Radia, CloudNine PR, +44 (0)7940 584161



About iET Solutions
Building on more than 20 years of industry expertise, iET Solutions, a Division of UNICOM Global, is recognized as a leading global provider of IT Service Management (ITSM) and Software Asset Management (SAM) solutions for mid-size and large enterprises. Over 51,000 users in 26 countries partner with iET Solutions to drive the success of their IT operations and infrastructure.

About UNICOM® Global
UNICOM Global consists of more than forty (40) corporate entities encompassing a wide range of businesses across all geographic regions. With its corporate headquarters in Los Angeles, California, to offices in Illinois, Kentucky, Florida, Massachusetts, Maryland, Minnesota, New Hampshire, North Carolina, New Jersey, New York, Texas and Virginia, throughout EMEA in the UK, Ireland, Germany, France, Italy, Spain, Belgium, Switzerland and the UAE, and across Asia/Pacific with locations in China, India, Australia, Singapore, Korea, Thailand, Taiwan and the Philippines. UNICOM Global offers deep in-house resources and flexible IT solutions to our partners worldwide. UNICOM Global focuses on acquiring and integrating mature and growing mid-cap NASDAQ, London Stock Exchange AIM and German publically-traded companies in technology, financing, IT, real estate, and business services. Please visit our websites for additional information about the services, products and solutions that UNICOM Global offers: UNICOM Global - Assets, capital and investment management UNICOM Systems - IBM Mainframe software products UNICOM Government (formerly NASDAQ: GTSI) - Government IT solutions UNICOM Engineering (formerly NASDAQ: NEI) Appliance platform UNICOM Science and Technology Parks UNICOM Capital - Business and Financial Services solidDB – In-memory relational database management system U.S. Robotics - Data communications products Memeo - Enterprise-grade Secure File Sharing for the cloud Firetide - Wireless technology solutions for security and transportation DETEC - Document composition products SoftLanding Systems - IBM i software products Macro 4 (formerly LONDON: MAO) - Document Management products illustro - z/OS and z/VSE software products iET Solutions - ITIL® ITSM software products Eden - Domino Notes and Open Systems products - Hardware, Software, Outsourcing and Professional Service