ITPOWERPAC® for Lotus Notes is a 360° IT service management solution designed for any type of organization.
ITPOWERPAC® for Lotus Notes service management suite is an ITIL-compliant solution that allows organizations to efficiently manage the process and flow of all critical IT responsibilities and tasks while, increase user satisfaction, and capture institutional knowledge needed to solve problems.
The solution provides greater connectivity, integration, and simplicity, while increasing productivity and IT staff efficiency.
With integrated resource management and an intelligent knowledgebase, ITPOWERPAC® for Lotus Notes can be configured to include optional components such as ITPOWERPAC® Help Desk for Lotus Notes, ITPOWERPAC® Issue Tracker for Lotus Notes, and ITPOWERPAC® Asset Manager for Lotus Notes to enable users to discover a complete and innovative approach to Service and Support management.
Streamline your work-flow and enhance scalability and performance.
Configurable, user-defined, portal and sub-portal access with executive views
Fully enabled helpdesk, call/service center support with complete ticket escalation and resolution handling
Company asset/inventory management with polling technology
Issue/defect tracking, management and resolution
IT service center workflow management
Auto-resolution and knowledge management
IT work request, task and requirements management
IT performance metrics and statistical tools
Relational report generation
Time and cost resource management
Complete problem overview
Configurable administrative features
User-friendly interface
Efficient use of data
Effective task execution
Sophisticated knowledge base
Client surveys
Sophisticated reporting
Proactively service your organization
Recurring issues