The helpdesk is the backbone of most IT organizations; its mandate is to support success. In today’s fast paced environment, a well-managed and proactive support center is a key ingredient for companies that value performance.
Helpdesk managers and technicians need to handle more calls in less time with fewer resources and they can’t afford to sacrifice customer expectations.
Through its feature-rich and intuitive design, ITPOWERPAC® Help Desk for Lotus Notes lets users easily generate help tickets and service requests. Calls for help are prioritized to enable mission-critical problems to get the attention they require without delay. Technicians can be automatically notified by email or pager.
Solving problems quickly while simultaneously improving service quality is a key ingredient for companies that value performance.
Designed to underpin the support function of any IT organization
Organization-wide visibility, control and management of IT incidents
Simple interface for tracking issues from their point of inception through to resolution
Create knowledge base entries to further enhance the performance of your IT support function
Honor Service Level Agreements (SLAs) defined to the system
Develop organizational insights to drive data-driven decision making.
Proactively service your organization
Gain vital feedback and statistics
Sophisticated reporting
Customize your training
Improve the efficiency and effectiveness of your organization's helpdesk function.
Enhance performance
Client surveys
Increased user satisfaction
Use technology-driven capabilities to support your helpdesk.
Browser-based application
Secure access
Sophisticated knowledge base
Remote access to information