ITPOWERPAC® Issue Tracker for Lotus Notes provides collaborative and integrated tracking of software and IT change/problem management issues while promoting improved time to resolution for critical components of your IT Service operations.
These capabilities enable IT professionals to manage greater volumes of work in less time with fewer resources, without sacrificing service quality and/or customer expectations.
Whether originating from a helpdesk ticket, a work request or a task, Issue Tracker not only tracks and manages the process and workflow, but relates all relevant data back to the source - keeping all users and technicians informed.
Track your software defects from initial report through to resolution.
Automatically track bugs from initial report through to resolution
Manage defects and change requests across all versions of a product
Capture assignments and verification
Use extensive routing and tracking
Automated or user-defined escalation
Notify users by email
Record QA testing results
Provide full user guides
Gain powerful insights quickly and easily.
Real-time updates
Display and export
Reporting and statistical analysis
Managers report
Ad-hoc reporting and queries
Simple and easy access, even when working remotely.
Remote web access
Granular access privileges
Keep staff informed