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I want to take this opportunity to update you regarding the post-acquisition activities for IBM Cognos® Finance which was acquired from IBM Corporation, effective September 1, 2014.
As we are now some months into the transition, we are continuing in our commitment to keep you apprised and the following is an update on the integration activities:
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Product Road Maps |
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UNICOM is fully committed to the further development of UNICOM Finance, and is actively performing research and requesting input from our customers on a product road map. For any product road map suggestions please email UNICOMFinance.Support@unicomglobal.com. UNICOM is currently considering the following release:
a) UNICOM Finance Version 12 - scheduled for early 2015 |
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Technical Support |
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Effective November 17, 2014, you will be able to open and manage technical issues directly from our website at www.unicomsi.com and access the Customer Portal. The Customer Portal will also allow you to search the existing Knowledge Base for a solution and reference IBM PMR history. Alternatively, you may email UNICOMFinance.Support@unicomglobal.com which is distributed to the support team. For high priority technical support issues please contact the following UNICOM support numbers:
a) North & South America customers: +1.800.866.6224
b) Customers outside of the Americas: +44(0)1293.872278 |
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Billing/Customer Questions |
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If you have any questions regarding billing or customer service please contact +1.818.838.0606 for the UNICOM client services team. UNICOM Systems, Inc.’s Federal Tax Identification Number is 95-4539998. If you have received an invoice from IBM, please make payment as set forth in the IBM invoice. If you received a quote from IBM, UNICOM should have already sent you and/or is in the process of sending you a replacement invoice. Please send any payments due pursuant to a UNICOM invoice to UNICOM Systems, Inc. at the following address and please reference the invoice number to identify your payment: |
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CHECKS: |
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WIRE INFORMATION: |
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UNICOM Systems, Inc.
UNICOM Plaza, Suite 310
15535 San Fernando Mission Blvd.
Mission Hills, CA 91345 USA
(818) 838-0606 |
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CITIBANK F.S.B.
4821 Laurel Canyon Blvd.
Valley Village, CA 91607 USA
(818) 766-6108 |
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322271724 |
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CITI US 33 |
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201373552 |
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UNICOM Systems, Inc |
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For any questions on billing, please contact Russ Guzzo at +1.818.838.0606.
We value our relationships with our customers, and we assure each of you that great care is being taken to ensure this transition continues to run smoothly. Most importantly, we look forward to a long and successful relationship with you, our customer.
Sincerely,
/s/ Corry Hong
Corry Hong
Founder, President & CEO
UNICOM Systems, Inc.
www.unicomsi.com
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