ITPOWERPAC® Issue Tracker for J2EE provides collaborative and integrated tracking of software and IT change/problem management issues while promoting improved time to resolution for critical elements of your IT service operations.
These capabilities enable IT professionals to manage greater volumes of work in less time with fewer resources, without sacrificing service quality and/or customer expectations.
Whether originating from a helpdesk ticket, a work request or a task, Issue Tracker not only tracks and manages the process and workflow, but relates all relevant data back to the source - keeping all users and technicians informed.
Track your software defects from initial report through to resolution.
Track defects across all versions of a software product
Create tech notes and fix list publications
Provide full user guides
Manage change requests
Capture assignments and verification
Use extensive routing and tracking
Escalate time-sensitive issues
Notify users by email
Record QA testing results
Generate service bulletins
Gain powerful insights quickly and easily.
Real-time updates
Display and export
Reporting and statistical analysis
Managers report
Ad-hoc reporting and queries
Simple and easy access, even when working remotely.
Remote web access
Granular access privileges
Keep staff informed